Kingston Removals Terms and Conditions of Service

These Terms and Conditions govern the provision of removal, transport and related services by Kingston Removals to customers within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company or organisation requesting or receiving services from Kingston Removals.

Goods means all items, furniture, personal effects, equipment and other property which are the subject of the removal or related services.

Services means any removal, packing, loading, transport, unloading, storage, clearance, or related services provided by Kingston Removals.

Contract means the agreement between the Customer and Kingston Removals incorporating these Terms and Conditions, any written quotation and any additional agreed terms.

2. Quotations and Service Area

2.1 Kingston Removals provides quotations on the basis of information supplied by the Customer regarding the type, quantity and nature of Goods, access conditions at each address, distance of travel and any additional services required.

2.2 Quotations are normally provided for services carried out within the United Kingdom. If services involve locations outside our usual operating areas, additional charges and conditions may apply and will be communicated to the Customer prior to confirmation of the booking.

2.3 Quotations are usually given as a fixed price for the described work. If the work is found to differ materially from the information originally supplied, Kingston Removals reserves the right to revise the quotation or charge additional reasonable fees.

2.4 Unless otherwise stated, quotations are valid for 30 days from the date of issue. Acceptance of a quotation after this period may require a revised quote.

2.5 Any reference in marketing material to local towns or regions is descriptive only and does not limit Kingston Removals to specific streets or postcodes. Availability of services remains subject to scheduling, logistical and legal considerations.

3. Booking Process

3.1 A booking is made when the Customer confirms acceptance of a quotation and Kingston Removals acknowledges that acceptance. Confirmation may be provided in writing or through agreed electronic means.

3.2 At the time of booking, the Customer must provide accurate details of:

a. The collection and delivery addresses, including any access restrictions, parking limitations, stairs, lifts or other relevant access information.

b. The approximate volume and nature of Goods, highlighting fragile, high-value or unusually heavy items.

c. Any items requiring special handling, dismantling or reassembly.

d. Any timing constraints, such as key collection windows or building access hours.

3.3 Bookings are subject to availability. Kingston Removals reserves the right to decline any booking where capacity, access, safety or legal constraints prevent the service being carried out in a reasonable and lawful manner.

3.4 Kingston Removals may request a deposit to secure the booking. Where required, the booking will not be fully confirmed until the deposit has been received.

4. Customer Responsibilities

4.1 The Customer is responsible for ensuring that:

a. They are entitled to move the Goods and that no other person has rights over them which would prevent their removal.

b. All relevant permits, authorisations or permissions required for parking or access at the collection and delivery addresses are obtained in good time.

C. Kingston Removals and its staff can safely access the premises at the agreed times.

4.2 The Customer must ensure that Goods are suitably packed and labelled unless packing services have been expressly included in the Contract.

4.3 The Customer must provide accurate information about fragile or delicate items and must draw attention to any items of particular value or unusual risk.

4.4 Children, pets and other persons not directly involved in the removal must be kept at a safe distance during the provision of Services to avoid injury or disruption.

5. Payments and Charges

5.1 The Customer agrees to pay all charges set out in the quotation and any additional charges properly incurred under these Terms and Conditions.

5.2 Unless otherwise agreed, payment is due before or upon completion of the Services. Kingston Removals may require full or partial payment in advance, particularly for large moves, long-distance work, or where additional services such as packing or storage are involved.

5.3 Time-based work, if agreed, will be charged according to the hourly or daily rates specified in the quotation, with any minimum charge periods clearly stated. Waiting time caused by factors outside the control of Kingston Removals may be charged at the same rates.

5.4 If payment is not received when due, Kingston Removals reserves the right to:

a. Suspend or cancel the provision of Services.

b. Charge reasonable interest and administrative costs for late payment.

c. Exercise a lien over the Goods until all outstanding amounts have been paid in full.

5.5 All prices are stated in pounds sterling unless otherwise specified.

6. Cancellations and Changes

6.1 If the Customer wishes to cancel or postpone a booking, they must notify Kingston Removals as soon as reasonably practicable.

6.2 Kingston Removals may apply cancellation or postponement charges to reflect time reserved, administrative costs and lost opportunities, as follows unless otherwise agreed in writing:

a. More than 7 days before the scheduled service date: no cancellation fee, any deposit may be refunded or applied to a new date at the discretion of Kingston Removals.

b. Between 3 and 7 days before the scheduled service date: up to 50 percent of the agreed price may be charged.

c. Less than 3 days before the scheduled service date or on the day of service: up to 100 percent of the agreed price may be charged.

6.3 Significant changes to the scope of work or dates requested by the Customer may be treated as a cancellation and new booking at the discretion of Kingston Removals.

6.4 If Kingston Removals is unable to perform the Services on the agreed date due to circumstances beyond its reasonable control, such as severe weather, road closures, accidents, or industrial action, it will seek to rearrange the service at the earliest mutually convenient date. Kingston Removals will not be liable for consequential losses arising from such delays or rearrangements.

7. Excluded and Prohibited Items

7.1 Unless expressly agreed in writing before the Contract is made, Kingston Removals does not carry or handle:

a. Hazardous, flammable, explosive or corrosive materials.

b. Illegal goods or substances.

c. Live animals or plants requiring specialist environmental conditions.

d. Perishable goods that may deteriorate or cause damage during transit.

e. Cash, securities, precious metals, jewellery, watches, or valuable collections beyond ordinary household items.

7.2 If any such items are transported without the knowledge or consent of Kingston Removals, Kingston Removals accepts no liability for loss, damage or consequences arising from their presence, and the Customer will indemnify Kingston Removals against any resulting claims, fines or costs.

8. Liability for Loss or Damage

8.1 Kingston Removals will exercise reasonable skill and care in providing the Services. However, liability is subject to the limitations set out in this section.

8.2 Kingston Removals will not be liable for:

a. Loss or damage arising from war, terrorism, civil commotion, natural disaster, adverse weather conditions or other events beyond reasonable control.

b. Loss or damage to Goods packed by the Customer, unless it is shown that our staff have handled them negligently.

c. Normal wear and tear, minor scratches, scuffs or marks that may occur in the ordinary course of moving.

d. Damage to any item where pre-existing defects, weaknesses or instability exist, including flat-pack furniture that has been dismantled or reassembled.

8.3 Kingston Removals will not be liable for any loss of profit, loss of use, loss of business, or any indirect or consequential loss arising from delay, failure to perform, or damage to Goods.

8.4 Where Kingston Removals is found liable for loss of or damage to Goods, such liability shall, unless otherwise required by law, be limited to a reasonable cost of repair or replacement, having regard to the age, condition and value of the Goods immediately before the loss or damage occurred.

8.5 The Customer must inspect Goods as soon as reasonably practicable after completion of the Services and notify Kingston Removals of any visible loss or damage within a reasonable period. For non-obvious damage, the Customer must notify Kingston Removals as soon as it is discovered and in any event within a period that allows proper investigation.

9. Access, Parking and Property Damage

9.1 The Customer is responsible for providing suitable access at both collection and delivery addresses. This includes arranging any necessary parking suspensions or permissions from local authorities or third parties.

9.2 Kingston Removals is not responsible for parking tickets, penalties or enforcement actions arising from the absence of necessary permissions, unless such absence is due to its own negligence or breach of agreement.

9.3 While reasonable care will be taken to avoid damage to property, Kingston Removals is not responsible for damage resulting from the movement of Goods in confined spaces, stairwells, lifts or other areas where safe handling is significantly restricted and the Customer has been advised of the risk.

9.4 The Customer should protect floors, walls and fixtures where they have particular concerns, or request advice from Kingston Removals in advance so that appropriate precautions can be discussed.

10. Waste Regulations and Disposal

10.1 Kingston Removals operates in accordance with applicable waste and environmental regulations in the United Kingdom. Where clearance or disposal services are provided, Kingston Removals will take reasonable steps to ensure that waste is handled and transferred only to authorised facilities.

10.2 The Customer must not request or encourage Kingston Removals to dispose of items in an unlawful manner, including fly-tipping or depositing waste in unauthorised locations.

10.3 Certain items, such as electrical equipment, appliances, mattresses or construction waste, may be subject to additional regulatory requirements, disposal restrictions or charges. Kingston Removals will advise the Customer where such conditions apply so that an informed decision can be made.

10.4 Where Kingston Removals removes items classed as waste on behalf of the Customer, ownership passes to Kingston Removals at the point of collection unless otherwise agreed. Kingston Removals may recycle, re-use or dispose of such items in accordance with applicable law.

11. Insurance

11.1 Kingston Removals maintains appropriate insurance cover for its operations in line with industry practice and legal requirements in the United Kingdom.

11.2 The existence of insurance does not increase or extend the liability of Kingston Removals beyond the limitations set out in these Terms and Conditions, except where required by law.

11.3 The Customer may wish to arrange additional insurance for high-value or particularly fragile items. Any such cover is the responsibility of the Customer unless expressly agreed otherwise.

12. Complaints and Dispute Resolution

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with Kingston Removals as soon as possible so that it can be investigated and, where appropriate, rectified.

12.2 Kingston Removals aims to resolve complaints in a fair and timely manner. The Customer should provide all relevant information and evidence to assist in the investigation of the complaint.

12.3 If a dispute cannot be resolved informally, the parties may consider mediation or other forms of alternative dispute resolution before resorting to court proceedings, where this is reasonable and proportionate.

13. Privacy and Personal Data

13.1 Kingston Removals may collect and process personal data relating to the Customer for the purposes of providing and administering the Services, handling payments, managing bookings, and complying with legal obligations.

13.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. Kingston Removals will not sell Customer data to third parties and will only share it where necessary to provide the Services or where required by law.

14. General Provisions

14.1 These Terms and Conditions, together with any written quotation and any additional agreed terms, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or representations.

14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

14.3 Kingston Removals may update these Terms and Conditions from time to time. The version in force at the time of the Customer's booking will apply to that Contract, unless changes are required by law.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract between Kingston Removals and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms and Conditions or the provision of the Services, subject to any mandatory rights the Customer may have under consumer protection legislation.